Shipping Policy
Welcome to Pearl Electro (“we,” “our,” “us”). We aim to provide a seamless shipping experience for all purchases made through our website, https://pearlelectro.com (the “Site”). Please read our Shipping Policy to understand how we manage the shipping of our products.
1. Shipping Coverage
We currently ship to locations across Pakistan. If your location is not covered by our shipping partners, we will inform you before processing your order.
2. Shipping Timeframe
- Standard Shipping: Orders are usually shipped within 2 to 5 business days.
- Express Shipping: Available in select cities with a delivery timeframe of 1 to 2 business days.
- Processing Time: Orders are processed within 24 to 48 hours after confirmation.
- Unexpected Delays: Delays may occur due to weather conditions, strikes, holidays, or other unforeseen circumstances.
3. Shipping Charges
- Shipping charges vary depending on the order weight, size, and delivery location.
- The applicable shipping fee will be displayed at checkout.
- Free shipping may be available for orders exceeding a specified amount (subject to promotional offers).
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via SMS or email. You can use this number to track your order on our courier partner’s website.
5. Shipping Process
- Orders are shipped to the address provided during checkout. Please ensure your shipping details are accurate.
- If you are unavailable at the time of delivery, our courier partner will attempt redelivery or contact you for further instructions.
6. Damaged or Lost Shipments
- If you receive a damaged product, please contact us within 24 hours of delivery with proof (photos/videos) for resolution.
- If your order is lost during shipping, we will work with our courier partners to investigate and resolve the issue.
7. Cancellations & Changes
- Orders can be canceled or modified within 12 hours of placement. Once processed, modifications or cancellations may not be possible.
- If you refuse to accept delivery, return shipping charges may apply.
8. Contact Us
If you have any questions regarding our Shipping Policy, feel free to contact us:
Pearl Electro
Muhammad Tower Shergarh
Phone: 03479385586
Email: info.pearlelectro@gmail.com
By placing an order on our Site, you agree to the terms of this Shipping Policy.