Delivery Policy
Welcome to Pearl Electro (“we,” “our,” “us”). We value your trust and strive to ensure a smooth delivery process for all your purchases made through our website, https://pearlelectro.com (the “Site”). Please read our Delivery Policy carefully to understand how we handle shipping and delivery of our products.
1. Delivery Coverage
We currently deliver to locations across Pakistan. If your area is not covered by our delivery network, we will inform you before processing your order.
2. Delivery Timeframe
- Standard Delivery: Orders are typically delivered within 3 to 7 business days, depending on your location.
- Express Delivery: Available in select cities, orders may be delivered within 1 to 2 business days.
- Processing Time: Orders are processed within 24 to 48 hours after confirmation.
- Delays: While we strive to meet the stated delivery timelines, unforeseen circumstances such as weather conditions, strikes, or logistics issues may cause delays.
3. Shipping Charges
- Shipping charges vary based on your location and the weight of your order. The applicable shipping fee will be displayed at checkout.
- Free shipping may be available for orders exceeding a specified amount (subject to promotional offers).
4. Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this tracking number to check the status of your order on our courier partner’s website.
5. Delivery Process
- Orders are delivered to the provided shipping address. Please ensure your details are correct before placing an order.
- If you are unavailable at the time of delivery, our courier partner will attempt redelivery or contact you for further instructions.
6. Damaged or Missing Items
- If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with proof (photos/videos) for resolution.
- If any item is missing from your order, notify us immediately, and we will investigate the issue.
7. Cancellation and Modifications
- Orders can be canceled or modified within 12 hours of placement. Once the order is processed, cancellations or modifications may not be possible.
- If you refuse to accept delivery, you may be responsible for return shipping charges.
8. Contact Us
If you have any questions regarding our delivery policy, feel free to reach out to us:
Pearl Electro
Muhammad Tower Shergarh
Phone: 03479385586
Email: info.pearlelectro@gmail.com
By placing an order on our Site, you agree to the terms of this Delivery Policy.