Frequently Asked Questions (FAQ)
Welcome to Pearl Electro! Below are some common questions and answers to help you with your shopping experience.
1. What products do you sell?
We offer a wide range of electronics, including mobile accessories, home appliances, computer peripherals, and other gadgets.
2. Where do you deliver?
We deliver across Pakistan. If your location is not covered by our delivery network, we will inform you before processing your order.
3. How long does delivery take?
- Standard Delivery: 3 to 7 business days.
- Express Delivery: 1 to 2 business days (available in select cities).
- Processing Time: Orders are processed within 24 to 48 hours.
4. What are the shipping charges?
Shipping charges vary based on the location and weight of your order. The exact fee is displayed at checkout. Free shipping may be available for orders above a certain amount during promotions.
5. How can I track my order?
Once your order is shipped, we will provide a tracking number via SMS or email, which you can use to track your shipment.
6. What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- Bank Transfers
- Credit/Debit Cards (where applicable)
- Mobile Wallets (Easypaisa, JazzCash, etc.)
7. Can I modify or cancel my order?
Yes, you can modify or cancel your order within 12 hours of placement. Once processed, modifications or cancellations may not be possible.
8. What if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with proof (photos/videos) for resolution.
9. Do you offer returns or exchanges?
Yes, we offer returns and exchanges within 7 days of delivery. The product must be in its original packaging and unused. Please check our Return Policy for more details.
10. How can I contact customer support?
You can reach us via:
- Phone: 03479385586
- Email: info.pearlelectro@gmail.com
- Address: Muhammad Tower Shergarh
If you have any other questions, feel free to contact us. We’re happy to assist you!