Frequently Asked Questions (FAQ)

Welcome to the FAQ page for Pearl Electronics Traders! Below, we’ve answered some common questions to help you with your shopping experience. If you need further assistance, feel free to contact us directly.

1. What products do you sell?

We offer a wide range of electronic goods including:

  • Mobile phones and accessories
  • Laptops and computer accessories
  • Home appliances
  • Audio and video equipment
  • Gaming consoles and accessories
  • Gadgets and tech-related products

Please visit our store or contact us for more details on product availability.

2. Where are you located?

Our store is located at Clock Tower, Mingora, Swat, Pakistan.

3. How can I contact you?

You can reach us via:

  • Phone: 03199042547
  • Email: [Insert email address, if applicable]
  • Address: Clock Tower, Mingora, Swat, Pakistan

We are happy to assist you with any queries or concerns.

4. Do you offer delivery services?

Yes! We offer delivery services within Mingora, Swat, and nationwide delivery across Pakistan.

  • Local Delivery (Mingora and nearby areas): Free or nominal delivery charges.
  • Nationwide Delivery: Delivery available to other cities in Pakistan with applicable shipping fees.

For more information, please refer to our Shipping Policy.

5. How long will it take for my order to arrive?

Delivery time depends on your location:

  • Local Orders (within Mingora and nearby areas): 1-3 business days
  • Regional and Nationwide Orders: 3-7 business days for regional orders and 5-10 business days for nationwide deliveries

For urgent deliveries, please inquire about our same-day delivery option within Mingora.

6. Do you offer returns or exchanges?

Yes, we have a Return and Exchange Policy. If you receive a damaged or incorrect product, please contact us within 24 hours of receiving your order. We will assist you in processing a return or replacement.

For further details, please refer to our Return & Exchange Policy.

7. How can I track my order?

Once your order is dispatched, we will send you a tracking number (if applicable). You can use this number to track your delivery through the courier’s website.

If you experience any issues with tracking, feel free to contact us, and we’ll assist you.

8. What payment methods do you accept?

We accept the following payment methods:

  • Cash on Delivery (COD): Available for local deliveries within Mingora and other cities in Swat.
  • Bank Transfers: We accept bank payments for nationwide orders.
  • Credit/Debit Cards: Depending on the online store platform, we may also accept credit/debit card payments.

For payment-related questions, please contact us for more details.

9. Do you offer warranties on your products?

Yes, many of our products come with a manufacturer’s warranty. Warranty details will vary depending on the product and brand. Please check the warranty terms at the time of purchase or feel free to ask our staff for more information.

10. What if the product I want is out of stock?

If a product is out of stock, we may be able to place a special order for you. Please contact us for availability, and we will do our best to get the product for you as quickly as possible.

11. Can I cancel or modify my order?

If you wish to cancel or modify your order, please contact us as soon as possible. Once an order is processed and dispatched, cancellations may not be possible. However, we will do our best to accommodate your request.

12. How can I provide feedback or suggestions?

We welcome any feedback or suggestions to improve our services. You can share your thoughts by:

  • Calling us at 03199042547
  • Sending an email to [Insert email address]
  • Visiting our store at Clock Tower, Mingora, Swat

13. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are always looking for ways to improve our customer experience, so please feel free to contact us if you have a specific request!

14. Do you offer product installation services?

For certain products such as home appliances or electronics that require setup, we offer installation assistance. Please inquire at the time of purchase, and we will guide you through the available options.

15. Can I visit your store to see the products before buying?

Absolutely! You are welcome to visit our store at Clock Tower, Mingora, Swat to view and test out products in person. Our friendly staff will assist you in selecting the right products for your needs.